Refund & cancellation policy.

Careward is billed monthly per location. On cancellation:

• No refund is issued for the current billing period.
• Access continues until the end of the current billing period.
• A data export of your account and episode history is available within 30 days of cancellation.

For billing errors or disputed charges, contact billing@careward.co within 14 days of the charge. We respond to billing inquiries within 2 business days.

The free trial does not require payment. No charges are made during the trial period unless you choose to upgrade to a paid plan.

Cancellation and refund terms for the Clinical Enterprise plan are set in the individual agreement signed with your organization.

You can cancel from your account settings or by emailing support@careward.co. Cancellation takes effect at the end of your current billing cycle.