Episode example · SOMS-8821
Post-op episode example.
An anonymized 44-year-old extraction patient asked about pink saliva at T+24h. Careward answered from the approved bleeding pathway. At T+48h, the patient reported worsening pain and taste changes. Careward escalated. Staff called at 09:15 AM and scheduled a 2:00 PM follow-up. Careward escalated the worsening-pain message for staff review. Clinical staff contacted the patient, scheduled a follow-up, and confirmed dry socket in-office.
Anonymized workflow story approved for public use. SMS thread and console timestamps are available for sales review; patient details are de-identified.
- Patient
- Patient — SOMS-8821 (anonymized)
- Procedure
- Post-extraction (lower-right molar)
- Practice
- Three-location oral surgery group (NC) — name withheld
- Enrolled
- Day 0 — Day of procedure
- Closed
- Day 8
- Outcome
- Resolved — escalated Day 4 for staff review, dry socket confirmed and treated in-office Day 5
- Routine messages handled by AI
- 14
- Escalations
- 1 — worsening pain escalated to staff on Day 4
- Check-ins completed
- 7 of 8
Pathway timeline
Eight days, one episode.
Each day shows what Careward sent the patient, how they responded, and what the AI did with that response.
Day 1
T+24h
Day 1 instructions sent. Gauze care, no rinsing, soft diet.
Patient: "Feeling okay, some bleeding."
AI: Expected on Day 1. Keep the gauze in place and avoid rinsing.
Day 2
T+48h
Swelling guidance. Cold compress reminder.
Patient: "Swelling is noticeable."
AI: Normal on Day 2 — swelling typically peaks today.
Day 3
T+72h
Pain and diet guidance. Soft foods continue.
Patient: "Pain is about the same."
AI: Mild discomfort on Day 3 is expected. Continue pain relief as directed.
Day 4
T+96h
Day 4 check-in sent.
Patient: "Pain is getting worse, not better. Throbbing."
Escalated to coordinatorDay 5
T+5d
Patient seen for dry socket treatment in-office.
Coordinator: Dry socket confirmed and treated with medicated dressing. Patient instructed on follow-up care.
Day 6
T+6d
Wound-care reminder.
Patient: "Almost normal."
Day 7
T+7d
Final instructions. Follow-up appointment reminder sent.
Patient: "Ready for my follow-up."
Day 8
T+8d
Follow-up confirmed. Episode closed.
Episode summary
The record your team keeps.