For oral surgery practices
Oral surgery recovery, managed before the phone rings.
Day-by-day instructions, routine answers from approved content, and red-flag escalations routed to your team for review.
Measured deployment · May 2025 – May 2026
What we measured in oral surgery.
- 3,812
- Post-op episodes managed from May 2025 to May 2026
- 88.4%
- Check-in completion, compared with 22% through manual callback workflows
- 64%
- Reported decrease in non-urgent inbound calls about post-op instructions
Every red-flag escalation was reviewed by clinical staff. Metrics apply only to this window and pathway.
Friday extractions. Monday callbacks.
A patient leaves after extraction at 4pm. By Saturday morning, they're concerned about blood in the gauze. By Sunday, they're Googling dry socket symptoms. Monday your front desk handles routine callbacks from that day's patients — most are reassurance, but you have to take them all because one might actually have a problem.
The first 48 hours
What your patient receives, day by day.
Day 0
Evening of procedure
Short reassurance. Gauze removal time. No rinsing, no straws, no smoking. First-dose pain instructions with timing.
Day 1
Morning after
Check-in: better, same, or worse than expected. Soft-food reminder. Bleeding guidance with explicit thresholds for calling.
Day 2
The peak day
Acknowledge that today is often the most uncomfortable. Dry-socket signs. Pain check-in with red-flag escalation if worsening.
Example: possible dry socket escalation.
At T+48h, a patient reported worsening pain. Careward did not answer as routine care. It escalated the message as high priority, flagged possible dry socket, and the coordinator scheduled a same-day follow-up. Clinical staff confirmed and treated.
"The pain is sharper today than yesterday and there's a bad taste in my mouth. The ibuprofen barely helps."
Routed to front-desk review
Symptom pattern (worsening pain day 3, bad taste) flagged for clinical review — not answered from approved content.
Example only. Careward does not diagnose; clinical staff make the call.
Live in your practice, often in under a day.
- 1Create pathwayAbout 20 min
- 2Enroll first patientAbout 2 min
- 3Patient receives companionWithin 20 min