Post-op follow-up without the callback pileup.
Careward sends each patient a branded recovery companion after oral surgery, answers routine questions from approved instructions, and routes red flags to your team for review.
- Branded SMS companion — no app to install.
- Approved answers from your pathway content.
- Red-flag escalation routed for human review.
Approval-gated accounts. Review usually takes one business day.
Observed in a three-location oral surgery deployment · North Carolina
Measured across a three-location oral surgery deployment in North Carolina. Public copy is anonymized; customer name and logo are sales-only unless broader permission is approved.
The printed sheet doesn't follow up.
After extractions and implants, the first 48 hours create the most routine calls: bleeding questions, swelling worries, gauze instructions, medication timing, and missed check-ins. Careward turns that window into a managed recovery queue instead of a phone scramble.
The instruction sheet leaves the office. The questions don't. The companion picks up where paper ends — same approved language, day-specific reminders, escalation for anything that warrants a human.
Based on a three-location oral surgery deployment in North Carolina. Customer name and logo held for sales-approved use.
Enrolled in minutes. Running automatically.
Set up a procedure pathway once. Careward handles every patient enrolled in that pathway from there.
Enroll the patient
After discharge, staff selects the pathway, confirms the mobile number, and starts the episode.
The companion follows up
Patients receive day-specific instructions, check-ins, and approved answers by SMS mobile web link.
Your team reviews exceptions
Worsening symptoms, uncertain questions, and missed check-ins surface in the escalation console with context.
The handoff your team actually watches.
Every active patient episode. Check-in status at a glance. Escalations flagged with the patient's own words, the pathway day, and the matched red-flag rule. Nothing buried in an inbox.
What your patient actually opens.
A branded mobile companion — no app to install. Delivered by text. Reads like it came from your clinic, because the language is yours.
- SMSDelivered to the same number the office already has on file.
- WebOpens to a branded recovery view — no install, no account.
- VoiceReplies in approved language from your pathway content.
Example exchange — Day 2 after extraction
Uses approved pathway content. Escalates uncertainty. Every AI-handled reply is auditable, and a sample is reviewed by your team.
Observed in oral surgery follow-up.
A three-location oral surgery group in North Carolina used Careward for post-extraction and implant recovery tracking from May 2025 to May 2026. Public copy is anonymized until broader public logo/name permission is confirmed.
“The bottleneck was the first 48 hours after surgery. Careward helped us answer routine recovery questions consistently while making the exceptions easier to see.”
Customer name and logo withheld from open public pages under the current permission scope.
3,812 episodes managed
Post-extraction and implant recovery episodes tracked from May 2025 to May 2026.
24.5 staff hours reclaimed weekly
Estimated across three locations after routine post-op questions moved into guided follow-up.
100% escalation review
Every red-flag escalation was reviewed by staff, with a 5% random audit of resolved AI-handled queries.
Built for the procedures your patients recover from.
Start with one pathway. Add more as your practice expands.
Dental extraction
Post-extraction, implant, root canal follow-up
Physical therapy
Home exercise program and progress check-ins
Aesthetic procedures
Laser, peel, filler, and injectables aftercare
Dermatology
Post-excision, biopsy, and treatment wound care
Fertility protocols
Medication timing, cycle monitoring reminders
General post-op
Outpatient surgery and procedure recovery
Cardiology
Post-catheterization and cardiac rehab adherence
Chronic care
Medication adherence and symptom monitoring
Per-episode pricing. No surprises.
Pay per active follow-up episode, or choose a monthly location plan that fits your practice volume. Start with a 14-day trial on a single pathway.
See full pricingUp to 150 episodes per month per location
Up to 400 episodes, multi-pathway, priority support
14-day free trial · 30 episodes · No credit card required
The AI handles routine. Your team handles everything else.
Careward is designed around one safety principle: if a patient message could indicate a clinical concern, a medication interaction, or a complaint — it goes to a human. The AI only responds to questions that match your pre-approved pathway content.
Escalation design
Every message the AI cannot confidently match routes immediately to your escalation queue with full context.
BAA available for covered entities
A Business Associate Agreement is signed before any PHI is processed. SOC 2 Type II attestation dated November 2025.
Audit trail
Every patient message, AI response, escalation, and resolution is logged per episode.
Human override
Your care team can intervene, add a manual note, or close any AI response at any time.
Start with one pathway this week.
Start with one pathway, one procedure type, and one location. Your team can review the safety boundary before enrolling patients.
Review within one business day.